Refund and Cancellation Policy

1. Subscription Plans and Billing

TrustMinutes offers a Free plan at no cost and a Professional plan available with monthly or annual billing. Annual billing provides a savings equivalent to two free months compared to the monthly rate. All paid subscriptions are processed through Stripe, our payment processor. Your billing date corresponds to the date your subscription begins and renews automatically at the end of each billing cycle unless canceled.

2. Canceling Your Subscription

You may cancel your subscription at any time from your account settings. There are no cancellation fees. Cancellation takes effect at the end of your current billing period. You will retain full access to all paid features until that period ends. We do not provide partial refunds for unused time within a billing cycle.

3. Refund Policy

Monthly subscriptions: Monthly subscription payments are non-refundable. Canceling your subscription stops the next recurring charge. No refund is issued for the current billing cycle. You retain access to the Service until the end of the period you have already paid for.

Annual subscriptions: Annual subscription payments are non-refundable. Your subscription remains active until the end of the annual term and does not automatically renew if canceled. No prorated refunds are issued for unused months within the annual term.

Promotional pricing: Subscriptions purchased at a promotional rate are non-refundable. The promotional rate applies only for the promotional period stated at the time of purchase. After the promotional period ends, your subscription renews at the standard rate unless you cancel beforehand.

Exception for billing errors: If you were charged accidentally or in duplicate, contact us at [email protected] within 30 days of the charge. We will investigate the issue and issue a refund for confirmed billing errors.

4. Upgrades and Downgrades

You may change your subscription plan at any time from your account settings. Upgrades take effect immediately, with a prorated charge for the difference in price for the remainder of your current billing cycle. Downgrades take effect at the start of your next billing cycle. You retain your current plan features until the downgrade becomes active.

5. Data Access After Cancellation

We provide a grace period after cancellation so you can retrieve your documents and data:

• 0 to 30 days after cancellation: Full read and export access to all your documents and account data.
• 31 to 90 days after cancellation: Your account is deactivated but can be reactivated by contacting support. No new document generation is available during this period.
• After 90 days: Your account and associated data are permanently deleted or anonymized. Recovery is not possible after this point.

We strongly recommend exporting all documents and data you wish to retain before your subscription ends. We are not responsible for data that is deleted after the 90-day grace period.

6. Chargebacks and Disputes

If you believe a charge is incorrect or unauthorized, please contact us at [email protected] before initiating a chargeback with your bank or credit card company. We are committed to resolving billing concerns directly and promptly. Initiating a chargeback without first contacting us may result in account suspension while the dispute is investigated.

7. How to Cancel or Request a Refund

To cancel your subscription, log in to your account and navigate to Settings, then Subscription. Follow the prompts to cancel. Your cancellation will take effect at the end of the current billing period. For billing errors or refund requests related to accidental or duplicate charges, email us at [email protected] with your account information and a description of the issue. We will respond within 1 to 2 business days.

8. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.